Location: Toledo, OH USA

This role involves answering customer inquiries, resolving issues, conducting training, and creating documentation to support product usage and troubleshooting. The candidate will act as a liaison between customers and the company, ensuring customer satisfaction and success with the products.

Key Responsibilities

• Providing support through various channels such as email and phone.

• Troubleshooting product issues and collaborating with engineering and other teams to resolve problems.

• Creating and maintaining documentation that outlines product usage instructions.

• Creating and maintaining documentation that logs customer issues.

• Collaborating with cross-functional teams within the company, including sales and marketing, to assist in product demonstrations and promotions.

• Analyzing customer feedback and product usage metrics to identify areas for improvement.

• Participating in beta testing for new product releases to identify and address any issues before official release.

• Assist the production department with product assembly as needed.

• Flexibility to attend industry tradeshows, if required.

To excel in this role, the ideal candidate should possess:

• Technical knowledge of the company’s products and their technical aspects.

• Strong problem-solving abilities to diagnose and resolve customer-reported issues.

• Excellent written and verbal communication skills to explain technical concepts clearly and concisely.

• A customer service orientation, including patience and empathy, to handle customer concerns professionally.

• Documentation skills to create and maintain comprehensive production documentation.

• Strong attention to detail in both spoken and written communication.

• Continuous learning to stay updated with the latest product developments and industry trends.

• Understanding of electrical and mechanical products are required.

• A basic understanding of WiFi and WiFi setup, as well as communication protocols such as Bluetooth, Modbus, and RS485 is preferred.

• Time management and prioritization skills to handle multiple customer inquiries efficiently.

• Prior experience with any of the swimming pool industry and associated technologies will be considered but are not a requirement.

• Ability to collaborate with others in a team-oriented environment considered a must.

• Familiarity with Microsoft Outlook, Word, Excel.

Please note that work from home arrangements are not available and this position in 100% on-site.

If you are interested and feel that you meet the above requirements of the position, please send your resume, salary requirements and availability to:

H2flow Controls, Inc. • 7629 New West Rd., • Toledo, OH 43617 USA

Tel.: 888 635 0296 • careers@h2flow.net